Frequently Nommed Questions
Tigerdile fields your questions! His one eye gazes deeply into yours as you speak, and the other eye is looking somewhere over your shoulder. You're not sure where.
Click a question to see the answer!
Tigerdile is a crazy, silly monster that has lent us his name for our website. He was created during Caribou's art stream in the Summer of 2012 and was posted to FA with an assurance from the viewers that they would each post a testimonial on how Tigerdile has made their life better. He later became the Patron Saint of Camera Focus. His legend has grown since then!
Tigerdile is never taken seriously and never rule 34'd. His official persona is akin to a sleazy pimp monster who specializes in innuendo while maintaining a generally "save for work" demeanor. Tigerdile believes that all the artists are his special stable of "providers" and watchers are his "clients". Only true believers know the REAL Tigerdile!
By artists, for artists. The idea for Tigerdile came from some conversations between a brilliant engineer, and an artist with more ideas than sense. The concept was to create a co-op space that could be shared by artists with mutual purpose for mutual gain. We hoped to create a site where it was safe for artists to stream the sort of work they do without heavy restrictions or random traffic that a large non-artist-specific site provides. We hoped to keep costs down, and ask everyone to chip in a small bit so we could continue to improve and afford to run the server at an effective bandwidth. We wish it could be free but the world just doesn't agree!
This site is a work in progress, and constantly evolving to improve the experience of both viewer and artist. We're one of the oldest artist-focused streaming sites, and we're hoping to make it the best as well!
Not "officially." Because Tigerdile is a site that may feature adult content, we do not feel comfortable providing an integrated PayPal process. PayPal is well known for seizing funds on a whim!
Tigerdile's credit card form is secure and posts your information straight to our card processor -- we never actually see your card info on our servers! But if you don't want to pay us that way, Contact Support and we'll make other arrangements.
Sara "Caribou" Miles and TanabiGoat are the co-owners of Tigerdile. Sara is the content administrator and makes the final call on all content decisions. Tanabi is the operational administrator and does most of the day-to-day community management and programming.
We also have a crew of administrators / moderators. Currently, they are:
Yes. Tigerdile is run as a professional internet service, with a top quality dedicated server, the best bandwidth we can get, backups, the whole works. We have a disaster recovery plan to keep our artists online even if our servers blow up. And we've got plans to go global and provide service and better experience for folks outside the United States.
It costs a lot to run Tigerdile, and many of our users use Tigerdile to make money. Therefore, it's only fair that everyone pitch in to help out; Tigerdile was built to be a reliable, professional service for our reliable, professional artists that need to be able to stream as part of their income.
The owners of Tigerdile have never drawn 'profit money' out of the company and the majority of the income is spent either improving the service or marketing it.
There are free streaming alternatives, but remember; on a free service, you're a freeloader. On Tigerdile, we provide support you can count on and a reliable service.
No. A little-known fact is that the 10 viewer cap is not a hard limit; people will not get blocked out of your stream like they do on some of our competitor sites. The 10 viewer cap is purely honor system, and it is acceptable for you to occasionally go over the limit. If you consisitently go over the limit, you might attract some polite inquiries from the administration.
If you only stream like once a month, we're also agreeable to letting you just use the $5 plan no matter how many people you get. As an honor system, it can be flexible, as long as you're doing what is fair. Feel free to talk to support if you have any questions.
Click on the support link, either right here or on the site's header!
All support tickets go straight to the site's programmer. We are usually very responsive from between about 10 AM to about midnight Eastern US time. We respond to all support tickets within 24 hours.
That depends on the channel. Artists can choose to allow 'guest users' onto their chats. The default is to only permit registered users on chats and to not allow guests. If you have a Tigerdile stream, you can change this setting in the Your Stream page and click on the Chat Settings tab.
Guests will show up prefixed with a "g." so that they cannot hijack a registered user's name.
The answer to all of these is to look for the "Popout" icon at the top left of the chat pane. The popout version of chat is more "flexible" than the embedded chat, and we highly recommend its use. The icon looks like this:
Unfortunately, you can't change your name in chat on your own for a number of reasons. However, support can help you with a name change, so feel free to drop us a line!
Contact support! We can fix it!
Mobile viewing of streams has become a very common use-case and, honestly, its something Tigerdile's had a difficult time coping with. Proper mobile support requires a lot more infrastructure than Tigerdile can currently afford.
That being said, we've re-designed the site to be mobile friendly, and we have added mobile support to our stream server so you should not need a special browser to view streams. We are driving hard to improve our mobile support.
If you are having trouble with Tigerdile on your mobile device, you can try one of the following things:
- Contact Support! Tell us what device you are using, and describe the problem as best you can. We can dig into it and see if there's something we can do to improve it. Let us know what stream you're watching and what connection you are on (wi-fi, mobile data, etc.)
Try a different browser! The "protocol" mobile devices
use to view streams is really fragile and kind of sucks. You can
use a browser that supports flash and probably get a better
experience. The following browsers are known to work with
- Puffin - this one is known to work the best.
- Flash Fox - this is 100% free, but some people report crashes.
- Photon - Known to work for Android, but maybe not for i-Devices.
- Dolphin - Works for some people, but this one seems to be the most problematic.
First off, make sure the emails aren't going to spam. Because they often wind up there, even though Tigerdile doesn't send unsolicited mail.
If the notifications aren't in your spam, then it means the artist didn't send a notification! Notifications do not automatically happen, the artist has to choose to send them. Not all artists use this feature. We don't send automatic notifications because some artists may want to have a low-key or even a private stream, and so its up to them if they want to broadcast.
The message is sent from the artist's "Your Stream" control panel. Feel free to remind your favorite artist that the feature is available if they don't use it!